Jewelry Care
In order to maximize the life of your jewelry, we suggest following the below care instructions:
- Maintain the jewelry's beautiful luster by avoiding contact with lotion, perfume, make-up or any harsh cleaning products.
- Remove your jewelry before showering, swimming, exercising, or washing your hands.
- Store them in an anti-tarnish jewelry box, or in individual bags to keep the air out. This will ensure your jewelry looks its best and lasts for years to come.
- Natural gemstones can be fragile, we recommend to clean or polish, use a soft, dry tissue to gently remove any debris.
Treat it like it’s special and loved, and it will love you back for a long time to come.
WARRANTY
For 90 days from the date of purchase, we are happy to take care of your product if damage to the material occurs. Simply contact our Customer Care team to assist. Please email the following to info@akuaviva.com for next steps:
- Proof of purchase (required)—order number
- Mailing address, email and phone number of the person who is making the request. Return.
- Date when order was received
- Attach image(s) of damaged item(s) and a description of your request.
- Once we have reviewed your request, you’ll receive a return label to return the damaged item.
For more information related to our warranty and repair process please refer to our policy here or contact us info@akuaviva.com